Store Policy
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed a fair and transparent store policy for our customers. Please don’t hesitate to contact us if you have any questions!
Payment And Returns
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Payment due at time of purchase.
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On items with custom designs, we cannot accept returns or exchanges.
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Defective products must be returned in the original packaging with original items.
*In the event you receive a damaged product, contact us directly at Freedomhatworks@gmail.com to work together, so we can make it right for you.*
Orders And Shipping
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We will provide digital samples for every order. Please allow 3 business days for digital samples to be processed. Once the digital sample is approved, a physical sample will be made for final approval. The current lead time for orders is 3 weeks.
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We cannot re create, copy or use any files or images that our customers do not own, or have the rights to.
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We reserve the right to reject any design we deem inappropriate, or that may be subject to copyright infringement.
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To submit an order, tap the "Request A Quote" tab on the home screen. Fill out the form and we will respond shortly! Ensure your file is visibly clear, of good quality and is not subject to copyright infringement.
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Orders placed after 5:00 pm Friday PST, will be processed the next business day.
Payment Methods
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Credit / Debit cards
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PayPal
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